• As an Application Support Analyst, you will be tasked with understanding the business’ needs and be able to present alternative solutions when appropriate
• Understand complex data and calculation, diagnose problems, and suggest improvements
• Develop a trusted analyst relationship with developers and product manager through effective communication and efficient and clear requirements
• Attend various team meetings as appropriate to present status and feedback on requirements issues as well as other internal processes

• Contribute to the development of new tools, processes and solutions to meet our client teams’ technical needs
• Consult with other business analysts and developers to identify resolutions to business needs and other related platforms
• Provide technical and general application function/feature support for clients – from e-mail, phone and customer portal inquiries.
• Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
• Follow the firm’s business processes, protocols and quality standards in the development and deployment of solutions

• Partner and communicate effectively in a team environment with consultants, developers and other team members
• Participate in local, regional and national meetings as requested
• Tracks the progress of client incidents/tickets and communicates status to Team Lead or to Application Support Manager or to client as appropriate

• Take ownership of all client interactions entering via the client support infrastructure, identify potential application issues, utilize appropriate follow-through, log all client interactions and escalate for resolution
• Achieve support related productivity

Please refer to job description.