Call Center Agent
Alorica
Job Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues effectively.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve service quality.
- Follow company policies and procedures consistently.
- Educational Qualifications: High school diploma or equivalent; a degree in communication or related field is a plus.
- Experience Level: Previous experience in a call center or customer service role preferred.
- Skills and Competencies: Excellent communication skills, problem-solving abilities, and proficiency in CRM software.
- Working Conditions: Office environment, shift work may be required, including evenings and weekends.
- Qualities and Traits: Patience, empathy, strong work ethic, and adaptability.
Edilbert Balla
Sourcing AssociateAlorica
Reply 3 Times Today
Working Location
Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 02 June 2025
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Alorica
Series C
>1000 Employees
BPO & Call Center
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