Call Center Agent
Staffing co.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and escalations efficiently.
- Maintain detailed records of customer interactions.
- Achieve performance targets and metrics.
- Collaborate with team members to enhance service delivery.
- Support training and onboarding of new agents.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience necessary; training provided.
- Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, adept team player, and a strong work ethic.
- Working Conditions: Office-based environment; may include shift work, including evenings and weekends.
- Qualities and Traits: Excellent communication skills, patience, empathy, and a proactive attitude.
Mercado Jayvee
HR ManagerStaffing co.
High response rate
Working Location
c5, Concentrix Bridgetowne Recruitment Site. C5 Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 09 July 2025
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