Call Center Representative
KMDC Employment Services
Job Description
Benefits
Allowances
Telecommunication Allowance, Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Perks Benefits
Annual Company Trip, Employee Discount, Gym Membership, Sleeping Quarters
Professional Development
Job Training
Description
- Handle incoming calls with professionalism and courtesy.
- Assist customers with inquiries, complaints, and product information.
- Maintain accurate records of customer interactions.
- Resolve issues efficiently while ensuring customer satisfaction.
- Collaborate with team members to meet performance goals.
- Participate in training sessions and stay updated on product knowledge.
Requirements
- Educational Qualifications: High school diploma or equivalent is required; a diploma in a related field is preferred.
- Experience Level: 6mos. and above of experience in call center roles is acceptable.
- Skills and Competencies: Proficient in English language; strong communication and interpersonal skills.
- Responsibilities and Duties: Handle customer inquiries, provide solutions, and maintain customer satisfaction.
- Working Conditions: Fast-paced office environment, with shifts that may vary.
- Qualities and Traits: Patient, empathetic, and adept at problem-solving.
Kristen Marie Dela Cruz
RecruiterKMDC Employment Services
High response rate
Working Location
Concentrix Up technohub. U.P, University of the Philippines Diliman, Ayala Land TechnoHub, 1101 Commonwealth Ave, Diliman, Quezon City, Metro Manila, Philippines
Posted on 10 April 2025
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