Chat Support

OutGrowBase

₱15-20K[Monthly]
RemoteNo Exp RequiredHigh/Senior High SchoolFull-time
Share

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

  • Provide real-time customer support through live chat platforms
  • Respond to customer inquiries, complaints, and technical issues promptly
  • Guide customers through product features, troubleshooting steps, and processes
  • Maintain detailed records of customer interactions and resolutions
  • Escalate complex issues to appropriate departments or supervisors
  • Meet daily chat volume and response time targets
  • Follow company scripts and standard operating procedures
  • Provide product information and assist with order processing
  • Handle multiple chat conversations simultaneously
  • Collaborate with team members to resolve customer issues
  • Stay updated on product knowledge and company policies
  • Participate in training sessions and team meetings
  • High school diploma or equivalent; college degree preferred
  • Excellent written English communication skills
  • Fast and accurate typing skills (minimum 40 WPM)
  • Strong multitasking and time management abilities
  • Customer service experience preferred
  • Basic computer skills and familiarity with chat platforms
  • Patience and problem-solving skills
  • Ability to work in shifts, including nights and weekends
  • Stable internet connection for remote work
Computer LiterateCustomer Oriented
Preview

Melissa B

HR ManagerOutGrowBase

Active today

Posted on 08 September 2025

Explore similar jobs

View more similar jobs

OutGrowBase

No financing required

<50 Employees

Consultancy and Management Services

View jobs hiring

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.