AIRR Labs, Inc. Chat Support

AIRR Labs, Inc.

HK$3.4-4K[Monthly]

Hybrid - TaguigFresh Graduate/StudentBachelorFull-time

Execute and manage perfect store online experience for assigned brands across various platforms.
Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
Support Digital Brand Manager in executing and managing perfect store online experience for assigned brands across various e-commerce platforms, website, and social media accounts.
Ensure freshness of content across all online channels to ensure high customer engagement
Manage and maintain consistent online brand experience across different platforms.
Analyze online customer behavior to ensure customer experience determines store design choices.
Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
Manage all consumer communication across e-commerce platform and social media.
Identify and assess customers’ needs to achieve satisfaction and product conversion.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Respond promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Knows our products inside and out so that you can answer questions.
Communicates and coordinates with internal team as necessary.
Ensure customer satisfaction and provide professional customer support.

Bachelor’s degree
Exceptional verbal and written communication skills
Ability to collect, track, and analyze multiple data sets
Attention to detail
Basic Photoshop & copywriting skills
Ability to build rapport and collaborate with others within the company and externally

Customer ManagementBrand ManagementE-commerce Platform