Customer Support

OutGrowBase

₱500-1K[Hourly]
RemoteNo Exp RequiredEdu not requiredPart-time
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Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

  • Respond to customer emails within specified timeframes (usually 24-48 hours)
  • Provide detailed, accurate, and professional email responses
  • Research customer accounts and order history to resolve issues
  • Handle billing inquiries, refund requests, and account modifications
  • Create and maintain email templates for common inquiries
  • Forward complex issues to specialized departments
  • Track and monitor email queue metrics and response times
  • Ensure all customer communications follow company tone and style guidelines
  • Document customer feedback and recurring issues for improvement
  • Collaborate with other support channels to ensure consistent service
  • Participate in quality assurance reviews and feedback sessions
  • Maintain knowledge base articles and FAQ resources

Requirements

  • Bachelor's degree preferred; high school diploma minimum
  • Exceptional written English skills with proper grammar and spelling
  • Experience in customer service or email support roles
  • Strong attention to detail and analytical skills
  • Proficiency in email management systems and CRM software
  • Ability to explain complex information clearly and concisely
  • Research skills to investigate and resolve customer issues
  • Time management skills to handle high email volumes
  • Professional communication style
English LanguageCustomer Service
Preview

Melissa B

HR ManagerOutGrowBase

Replied 7 minutes ago

Posted on 23 June 2025

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