Customer Service Representative
flamingo recruitment
Remote Details
Open Country：Worldwide
Language Requirements：English | Chinese | Japanese | Korean
Job Description
Benefits
Employee Recognition and Rewards
No Politics at Work, Performance Bonus
Description
- Provide remote customer support for a leading cryptocurrency exchange, ensuring a seamless trading experience for trading users.
- Providing professional customer support to users through real-time chat, email, and other communication channels.
- Handling customer queries regarding account management, transactions, deposits/withdrawals, and platform navigation.
- 24/7 rotating shifts (9 hours per shift, including 1-hour break) to ensure global coverage.
- Delivered consistent service excellence by resolving customer issues efficiently and accurately.
- Collaborate with internal teams, including Compliance, Risk, and Product, to resolve complex issues.
- Leveraged in-depth knowledge of crypto trends and system updates to resolve customer issues effectively.
Requirements
- Native or fluent English required; additional language skills (Chinese/Korean/Japanese) a strong plus.
- Minimum 2 years of experience in the cryptocurrency industry, customer service, or relationship management required.
- Excellent verbal/written communication paired with a service-driven attitude.
- Familiarity with crypto trading, wallets, and blockchain fundamentals is a plus.
Yvonne Y
Assistant Manager flamingo recruitment
Posted on 29 March 2025
Explore similar jobs
View more similar jobsCustomer Service Specialist
杭州追牛科技有限公司＄1.2-1.6K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
王 aliceHR Director
Listing Business Development
LBANK＄1.4-2K[Monthly]
Remote1-3 Yrs ExpDiplomaFull-time
Xiao SallyHR组长
Business Development Manager
hi5＄3-6K[Monthly]
Remote5-10 Yrs ExpBachelorFull-time
li ginaHR Director
Content Operations
Lollipop Builder Ltd.＄2-2.6K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
M Melida人力資源經理
Content Lead
Phemex＄4.6-7K[Monthly]
Remote5-10 Yrs ExpBachelorFull-time
Cao SunnyHR Manager
flamingo recruitment
<50 Employees
Human Resources & Recruitment
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
