Customer Relations Officer
HMR Philippines, Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Perks Benefits
Parking Space
Description
- Respond to customer inquiries and provide information or assistance as needed
- Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner.
- Maintain a high level of professionalism in all customer interactions.
- Collaborate with internal teams to address customer needs and improve customer satisfaction.
- Identify opportunities to enhance customer experience and suggest improvements to processes.
- Maintain accurate records of customer interactions and transactions.
- Stay up-to-date on company policies and products.
- Proactively reach out to customers to ensure their satisfaction and address any potential issues.
- Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp).
- Preparing the timeliness and accuracy of the CRO Weekly report.
- Driven to go the extra mile to hit sales requirements.
Requirements
- Bachelor or undergraduate degree in business, communications, marketing, or other relevant fields.
- Highly sales-oriented and eager to create positive customer experiences with HMR clients.
- At least 1 years of experience in Sales from various industries.
- Competent in using basic Word, Excel, PowerPoint applications, communications apps (Viber, WhatsApp), social media savvy, and owner of client database is highly preferred.
- Out-of-the-box thinker who strategizes sales-related initiatives.
- With retail sales industry experience.
- Knowledgeable in industrial items, appliances, computers, power tools, etc. is an advantage.
- Excellent communication skills both verbal and written.
Flordy Enobay
Recruitment SpecialistHMR Philippines, Inc.
High response rate
Working Location
Claro M. Recto Ave. Claro M. Recto Ave, Cagayan de Oro, Misamis Oriental, Philippines
Posted on 14 March 2025
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HMR Philippines, Inc.
501-1000 Employees
Shopping & Retail
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