Customer Service Representative
HR Spectacles
Remote Details
Open Country：Philippines
Language Requirements：English
Job Description
Description
- Assist customers with inquiries and issues via phone, email, and chat.
- Provide product information and troubleshooting support.
- Maintain customer records and document interactions.
- Resolve complaints and escalate complex issues when necessary.
- Work collaboratively with team members to enhance service quality.
- Meet performance metrics for customer satisfaction and response time.
- At least 2 years of customer service experience (BPO preferred).
- Strong communication and problem-solving skills.
- Proficient in MS Office; CRM knowledge a plus.
Spectacles HR
RecruiterHR Spectacles
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Posted on 10 September 2025
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