MangoJob Front Office Manager

MangoJob

HK$2.8-3.5K[Monthly]

On-site - Manila1-3 Yrs ExpBachelorFull-time

Oversee daily front office operations to ensure exceptional guest service.
Manage staff schedules, training, and performance evaluations.
Coordinate with other departments for seamless guest experiences.
Handle guest inquiries, complaints, and feedback professionally.
Maintain inventory and manage guest reservations efficiently.
Ensure compliance with hotel standards and policies.
Oversee front desk operations, manage staff, ensure guest satisfaction, and handle customer inquiries.

Educational Qualifications: Bachelor’s degree in Hospitality Management or related field.
Experience Level: 1-3 years in a front office or customer service role.
Skills and Competencies: Proficient in English, strong customer service, exceptional interpersonal skills, and experience with customer relationship management.
Working Conditions: Fast-paced environment, may require evening or weekend shifts.
Qualities and Traits: Strong leadership, problem-solving abilities, approachable, and attentive to details.

English LanguageCustomer ServiceCustomer Relationship ManagementInterpersonal Skills