IT Technical Support
1-Pentagon Credit and Lending Corp
Job Description
Benefits
Allowances
Medical Reimbursement
Employee Recognition and Rewards
Anniversary Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
Description
- Provide first-level technical support to users via phone, email, and chat.
- Troubleshoot hardware and software issues on various devices.
- Assist in network connectivity problems and escalate complex issues.
- Maintain an organized ticketing system and document solutions.
- Educate users on best practices and new technologies.
Requirements
- Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
- Experience Level: Less than 1 year of experience in technical support or IT helpdesk.
- Skills and Competencies: Proficiency in troubleshooting, excellent communication, and customer service skills.
- Responsibilities and Duties: Provide assistance with hardware and software issues, maintain IT systems, and resolve technical problems.
- Working Conditions: Office environment, may require after-hours support.
- Qualities and Traits: Detail-oriented, patient, and a team player with a passion for technology.
CASANDRA ELLEN GRACE
HR Director1-Pentagon Credit and Lending Corp
Reply 1 Time Today
Working Location
5TH FLOOR, Enriqueta 1 Building. 1675-77 A. Mabini St, Malate, Manila, 1004 Metro Manila, Philippines
Posted on 26 June 2025
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