Inteluck Logistics Operation Manager

Inteluck

HK$10.3-11.6K[Monthly]

On-site - Makati5-10 Yrs ExpBachelorFull-time

Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO

. Lead and supervise a team of logistics professionals, providing guidance, coaching, and support
Assign tasks and responsibilities, monitor performance and evaluations.
Foster a collaborative and high-performance team culture
Ensure exceptional customer service by overseeing the team’s interactions with clients
Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.
Maintain strong client relationships and serve as a point of contact for key accounts
Coordinate and prioritize team activities to meet customer requirements and service level agreements
Allocate resources effectively, balance workloads, and ensure efficient workflow management.
Collaborate with cross-functional teams to streamline processes and enhance service quality.
Monitor and assess the team’s performance in delivering logistics services, including order processing, transportation coordination, and shipment tracking
Identify opportunities to expand logistics service offerings and enter new clients or industries.
Prepare and present regular reports on service performance, including KPIs, operational metrics, and customer feedback. Analyze data to identify trends, patterns, and areas for improvement.

Bachelor’s degree and Above
5-10 Years or above experience in logistics operations, customer service, or team leadership roles,
Preferably in a service-oriented or worked in third-party logistics (3PL) environment
Strong knowledge of logistics and supply chain principles, processes, and best practices
Excellent leadership and team management skills, with the ability to motivate and develop team members
Exceptional customer service and interpersonal skills, with the ability to build and maintain client relationships
Ability to work effectively under pressure, prioritize tasks, and meet deadlines
Good attitudes and patient for client and suppliers

management skillstime management skillscommunication skillswarehousing skillsHandling PersonnelFlexibilityorganizational skillsgood attitude