CEBU - Quality Assurance Lead

Logify Inc.

HK$5.6-11.1K[Monthly]
Hybrid - Mandaue1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

We are looking for a detail-oriented QA Lead with 2-3 years of QA experience and expertise in Data Analytics within a BPO setting. The ideal candidate will be responsible for ensuring quality standards, analyzing performance data, and driving process improvements.


  • Lead quality assurance initiatives to enhance service delivery.
  • Analyze data and generate insights to improve QA processes.
  • Develop and implement QA frameworks and best practices.
  • Collaborate with teams to identify and resolve quality issues.
  • Provide coaching and feedback to enhance performance.

Requirements

  • 2-3 years of QA experience in a BPO environment.
  • Strong background in Data Analytics and reporting.
  • Excellent problem-solving and communication skills.
Customer ServiceTechnical SkillsData AnalyticsCall CentreEnglish LanguageProblem Solving
Preview

Doroon Elias

Recruitment SpecialistLogify Inc.

Active within three days

Working Location

1Nito Tower. Archbishop Reyes Ave, Cebu City, 6000 Cebu, Philippines

Posted on 04 April 2025

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Logify Inc.

Unfinanced / Angel

101-500 Employees

Telecommunications

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