Make your next big career move by applying as KMC Solutions’ next ONLINE RETAIL CUSTOMER SERVICE ADVOCATE!

Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture. 

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a ONLINE RETAIL CUSTOMER SERVICE ADVOCATE include:

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media.
• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements.
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues.
• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers.

• You must have 2 years prior experience handling E-COMMERCE or RETAIL accounts only as a CSR (local or international)
• Must be a college graduate
• Has omnichannel support experience; Chat, Email, SMS & Phone (voice & non-voice) REQUIRED
• You have excellent verbal and written communication skills.
• You have a customer-first mindset with an empathic approach to problem-solving.
• You are adaptable to a changing or rotating schedule depending on the company’s needs.
• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed.
• You are professional, personable and someone who is willing to adapt to change.
• You have a creative mind to create memorable customer service experiences.
• You go above and beyond to provide outstanding white glove customer service.