Technical Support Representative
Crescendo Staffing and Business Consulting Inc.
Job Description
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to inbound technical support inquiries via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, network, or device-related issues.
- Provide clear instructions and guidance to help customers resolve technical problems.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the system.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Stay up to date on product updates, features, and common technical issues.
- Meet performance metrics such as resolution time, customer satisfaction, and call handling.
Requirements
- Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts
- With Minimum 6 mos BPO Tech Experience in Voice Account
- HS/SHS grads
- Must have a Laptop or Desktop for Virtual process
Mark Christian de Guzman
HR OfficerCrescendo Staffing and Business Consulting Inc.
Reply 0 Times Today
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 27 June 2025
Explore similar jobs
View more similar jobsIT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | St...Urgent
Nezda Technologies Inc.HK$2.8-5.6K[Monthly]
On-site - Quezon City1-3 Yrs ExpHigh/Senior High SchoolFull-time
cruz acAssistant Talent Acquisition Manager
Technical Support Representative
Neksjob PhilippinesHK$4.2-5.6K[Monthly]
On-site - Quezon City<1 Yr ExpBachelorFull-time
Neksjob HireRecruiter
Technical Support Representative
TeleEye Philippines IncHK$2.1-2.8K[Monthly]
On-site - Quezon City<1 Yr ExpBachelorFull-time
HR TeleEyeHR Manager
Technical Support Analyst
Bonfire Technologies and Solutions CorporationHK$2.8-3.5K[Monthly]
On-site - Quezon CityFresh Graduate/StudentBachelorFull-time
Eupeña CarlaRecruiter
Vietnamese Technical Support | Earn up to P 120,000 Monthly
J-K Network ServicesHK$13.9-16.7K[Monthly]
On-site - Quezon City<1 Yr ExpEdu not requiredFull-time
Openings KRRecruiter
Crescendo Staffing and Business Consulting Inc.
Unfinanced / Angel
101-500 Employees
Recruitment Firm
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
