About the job Software Support Specialist (Cantonese Speaker)

Are you passionate about technology, solving real-world problems, and delivering exceptional user support?

We're hiring a Software Support Specialist on behalf of our Hong Kong-based client, a cutting-edge construction tech company that's redefining how projects are managed across the industry. Their smart, all-in-one platform empowers construction teams to streamline communication, automate workflows, and gain real-time insights, bringing the entire project lifecycle into one seamless digital ecosystem. 

Key Responsibilities:

• User Account Management 
• Assist customers in creating and managing user accounts
• Configure user settings and permissions according to client needs

• System Configuration
• Support users in adjusting software settings for optimal performance and usability
• Troubleshoot configuration and system setup issues

• Report Customisation 
• Help users fine-tune and personalise reports to suit their needs
• Liaise with developers to resolve complex reporting challenges

• Customer Support
• Respond to support requests via phone, email, or chat with professionalism and empathy
• Provide timely, accurate resolutions to user inquiries and technical problems

• Documentation & Training
• Develop and maintain, support documentation and configuration guides
• Support onboarding and training to ensure user confidence and adoption

• Feedback & Continuous Improvement
• Collect user feedback and relay insights to the product team
• Recommend process enhancements to improve customer experience

Requirements: 

• Diploma or Degree in IT, Computer Science, or related field
• Minimum 2 years' experience in customer service or system/software support
• Strong communication and analytical skills
• Ability to manage and prioritise multiple tasks effectively
• Comfortable with troubleshooting technical issues
• Experience in the construction industry is an added advantage
• Ability to communicate in Cantonese and English

Benefits & Perks:

• Supportive and collaborative team environment
• Opportunities for growth and skill development
• Work on a platform that makes a real impact in the industry