weSource Management Consultancy Firm Senior Application Support Specialist

weSource Management Consultancy Firm

HK$10.9-17.8K[Monthly]

Hybrid - Taguig3-5 Yrs ExpBachelorFull-time

Responsibilities:

Lead the smooth and quality-assured transition of application features from development to production environments
Drive continuous improvement initiatives and optimization of business application service operations
Lead the development of the Operations Enablement service catalogue to further improve service delivery
Run/Lead small to mid-sized projects related to operations

Bachelor's Degree in Computer Science, Information Technology, or a related field
3+ years of experience in a similar role, preferably in the technology and/or financial industry
Proficient in relational databases (SQL Server/PostgresDB) using SQL
Proven experience with Incident and Problem Management
Experience in programming languages such as Java and/or Python
Experience in cloud services such as AWS (certification is a plus)
Knowledge Snowflake is a plus
Knowledge in Business Intelligence tools (Qlik) is a plus
Proficiency with collaboration and project tools like Jira and Confluence; background in ServiceNow is a big plus
Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
Accurate, effective, and independent working style
Strong analytical and problem-solving skills
Ability to work under pressure and confidently interact with business users
Knowledge about private markets would be an advantage
Excellent interpersonal and communication (written and verbal) skills