Account Supervisor

Global Strategic

HK$5.5-10.9K[Bulanan]
Di tempat - Mandaluyong3-5 Tahun KedaluwarsaS1Penuh waktu
Bagikan

Deskripsi Pekerjaan

Keuntungan

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13

  • Asuransi Kesehatan & Kesejahteraan

    Organisasi perawatan kesehatan

  • Manfaat Tunjangan

    Peralatan Perusahaan, Tempat Parkir, Ruang Tidur

  • Pengembangan profesional

    Pelatihan Kerja, Pengembangan profesional

  • Waktu Istirahat & Cuti

    Cuti Hamil & Cuti Hamil & Melahirkan, Cuti Orang Tua, Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

  • Review and analyze program performance metrics to identify needs and opportunities for improvement.
  • Provide written performance appraisals, setting clear objectives and expectations for team members.
  • Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
  • Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
  • Maximize the potential of team members through coaching, mentorship, and effective
  • performance management techniques.
  • Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
  • Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
  • Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.


Persyaratan

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills to interpret performance data and implement improvements.
  • Ability to manage client relationships and effectively address escalated issues.
  • Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills to interpret performance data and implement improvements.
  • Ability to manage client relationships and effectively address escalated issues.
  • Experience communicating with clients in the United States is a plus.


Bahasa InggrisLayanan PelangganManajemen AkunOperasi
Preview

Palma Pamela Henessy

RecruiterGlobal Strategic

Balas Hari Ini 2 Kali

Lokasi Kerja

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines

Diposting di 22 July 2025

Pekerjaan Serupa

Lihat lainnya

Global Strategic

Tidak dibiayai

501-1000 Karyawan

BPO & Pusat Panggilan

Lihat perekrutan pekerjaan

Laporkan

Pengingat Keamanan Bossjob

Jika posisi tersebut mengharuskan Anda bekerja di luar negeri, harap waspada dan waspada terhadap penipuan.

Jika Anda bertemu dengan perusahaan yang melakukan tindakan berikut selama pencarian kerja Anda, tolong segera laporkan

  • menahan ID Anda,
  • mengharuskan Anda untuk memberikan jaminan atau mengumpulkan properti,
  • memaksa Anda untuk berinvestasi atau mengumpulkan dana,
  • mengumpulkan keuntungan terlarang,
  • atau situasi ilegal lainnya.