The role is primarily responsible to support content development targeted to increase employee engagement and promote brand awareness in various external and internal channels, websites, and communication platforms.

• Support internal and external content development, including editorial calendars, project trackers, and award submissions
• Research, outline, write, edit, and proofread communications materials and ensure messages reach target audiences
• Leverage communication programs, message platforms, assets, and channels to support business priorities
• Distribute communication materials in appropriate platforms on a timely
• Track impact of marketing campaigns through performance dashboards, metrics, and analytics
• Monitor inbound emails received via the company’s general mailbox and respond to general inquiries
• Create media contact list and ensure proper contact management in various communications tools and platforms
• Monitor and write summaries regarding AECOM’s daily press coverage
• Escalate and analyse identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

• Bachelor’s degree in Communications, English, Marketing, Journalism, or other related disciplines
• At least 4 years of professional, corporate communications-related experience, preferably in a global company
• Experience in content writing and familiarity with AP style
• Experience with email and content management systems such as Poppulo, SharePoint, Salesforce and Adobe Suite, an advantage but not required
• Intermediate proficiency in MS Office tools
• Strong project management capabilities

Attributes:

• Ability to effectively communicate, synthesize complex materials, craft creative, persuasive language and compelling messaging and collaborate within a specific group of internal and external customers (Communication)
• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify, assess, and resolve simple to