H2 Software IT Service Desk Shift Lead

H2 Software

HK$2.7-4.1K[Bulanan]

Di tempat - Pasig1-3 Tahun KedaluwarsaS1Penuh waktu

Manfaat yang Diamanatkan Pemerintah
Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS
Asuransi Kesehatan & Kesejahteraan
Organisasi perawatan kesehatan
Pengembangan profesional
Pelatihan Kerja
Waktu Istirahat & Cuti
Cuti sakit, Cuti Liburan

Baca lebih lanjut

Ensure that the H2 team complies with the client’s policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed.
Keeping Manager and client of status/progress by preparing needed reports.
Train new hires and ensure onboarding procedures are regularly updated.
Ensure that there are sufficient resources to provide service within the agreed SLA.
Ensure all incidents and requests are properly recorded, reported, escalated on a timely manner and SLA is achieved.
Provide guidance to service desk analyst on handling and resolving tickets.
Ensure that documentation for incident resolution and request fulfillment is complete and regularly updated.
Daily review of pending tickets with the service providers.
Perform ticket follow-up and escalation up to 2nd level escalation for VIP tickets or breached TAT.
Receive announcement/advisory requests and prepare and send email advisories.
Support client-initiated projects by providing a resource plan.
Perform review of Service Desk Analyst performance quality.