IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP

Nezda Technologies Inc.

Mendesak
HK$2.1-3.4K[Bulanan]
Di tempat - Kota Quezon<1 Tahun KedaluwarsaSMA/SMAPenuh waktu
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Deskripsi Pekerjaan

Keuntungan

  • Tunjangan

    Tunjangan Makan, Tunjangan Transportasi

  • Penghargaan Karyawan

    Bonus Kinerja, Penilaian Tahunan, Penghargaan Karyawan Terbaik Bulanan, Program Penghargaan Karyawan, Insentif

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Asuransi Kesehatan, Asuransi Jiwa, Organisasi perawatan kesehatan

  • Pengembangan profesional

    Pelatihan Kerja

  • Waktu Istirahat & Cuti

    Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

  • Ensure timely response of all the tickets raised by the client end user.
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.


OFFER AND BENEFITS:

  • Up to 33,000 Salary Package
  • 20% Night Differential
  • HMO Day 1
  • Annual appraisal
  • Performance-based incentives
  • Other benefits will be discussed upon Job Offer

Persyaratan

  • At least HS/SHS Graduate
  • With at least 1 year IT Service Desk / Help Desk Experience
  • Amenable to Start ASAP
  • Amenable to Work Onsite in Quezon City
Bahasa InggrisKerja Tim
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Assistant Talent Acquisition ManagerNezda Technologies Inc.

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Lokasi Kerja

Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

Diposting di 20 July 2025

Pekerjaan Serupa

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Nezda Technologies Inc.

101-500 Karyawan

Sumber Daya Manusia

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