Customer Service Associate | Wireless & Mobile Communications | Taguig
Sutherland Philippines
職務内容
福利厚生
従業員の評価と報酬
業績賞与, 年間査定, 従業員評価プログラム, インセンティブ
福利厚生
クリスマスボーナス
保険健康とウェルネス
現地での医療サービス, 生命保険, HMO
特典報酬
スポーツジム会員, 寝室
専門能力開発
従業員支援プログラム, 専門能力開発
休暇
出産・育児休暇, 病気休暇, バケーション休暇
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Conduct issue identification and problem-solving meeting customer needs and satisfaction
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers, the Internet and the wireless network industry
- Good customer service, multi-tasking and problem-solving skills
- Ability to work on shifting (graveyard) schedules and weekends
- Willingness to grow more within the company by performing other duties/projects that may be assigned
Nuguid Irene
LeadSutherland Philippines
今日 2 回返信
勤務地
12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines
掲載日 22 March 2025
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