Trojans Well Entertainment Corp (BET88) Account Manager

Account Manager

Trojans Well Entertainment Corp (BET88)

急招

HK$4.8-5.5K[月薪]

现场办公 - 馬卡蒂3 - 5 年經驗本科全職

福利待遇

法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
額外福利
停車位
休假和請假
喪假, 生日假, 病假, 休假

簡介

Building and nurturing long-term relationships with assigned clients, understanding their needs, and acting as the main point of contact for all account-related matters.
Developing strategic account plans to maximize client satisfaction, retention, and growth. This may involve identifying new business opportunities within existing accounts and collaborating with sales and marketing teams to develop tailored strategies.
Regularly communicating with clients to understand their requirements, address concerns, provide updates on products or services, and ensure a high level of customer satisfaction.
Having a deep understanding of the products or services offered by the company, and being able to effectively communicate their value proposition to clients.
Working to identify upsell and cross-sell opportunities within assigned accounts, as well as collaborating with sales teams to generate new business from existing clients.
Managing contract negotiations, renewals, and amendments accordingly.
Tracking and analyzing key performance metrics related to client accounts, preparing regular reports, and using data to drive decision-making and account strategy.
Handling client concerns, troubleshooting issues, and escalating complex problems to the appropriate internal resources to ensure timely resolution.
Working closely with cross-functional teams such as sales, marketing, customer support, and product development to deliver exceptional service and support to clients.
Staying informed about industry trends, market dynamics, and competitive landscape to provide valuable insights to clients and internally to improve offerings and services.
Proactively managing client satisfaction, addressing potential issues, and taking steps to ensure high levels of client retention.
Completing administrative duties related to client accounts, such as maintaining accurate records, and managing correspondence.
Perform other related and ad hoc duties as assigned by the management.
Manage projects, collaborate with teams, and ensure quality standards are met.

職位要求

Educational Qualifications: Bachelor’s degree in a relevant field is required.
Experience Level: 3-5 years of professional experience in related roles.
Skills and Competencies: Strong communication, problem-solving, and multitasking abilities.
Working Conditions: Fast-paced environment with potential remote work flexibility.
Qualities and Traits: Detail-oriented, adaptable, and proactive in tackling challenges.

通訊建立關係問題解決時間管理適應性