• Lead a team who should be comfortable and skilled in negative scenario assessment that will aid the readiness launch of any product or enhancements.
• Product readiness checks thoroughly with the team to ensure acceptance of processes and handling.
• Process gap analysis, determination and mapping is an output of the team lead by this head.
• Focuses on launching & operationalizing processes for scale; leading internal and external customers through change management.
• Ensures that product launched remains compliant with policies and regulations by constantly conducting market scans.
• In collaboration with the Product Integration and Change Manager,, tracks the whole Project and ensures completeness of inputs.
• Ensure milestones are met or escalated as necessary.
  
  
  

• Regularly prepares summary of products’ performance and informs management of focus areas, dependencies, help needed, etc.
• Clear tracker on customer issues and sentiments with action plans and timelines.
• Conduct business funnel reviews and drill downs to understand product & operational stability or efficiency.
• Heatmap on product and process gaps to guide priority builds and documentation.
• Process and policies are documented based on insights and customer feedback (internal or external).
• Change Management Plans are in place for every launch
• Proper cascade and training plans are aligned with customer support & governance
• Project Tracker that is updated and accurate
• Product Readiness confirmation and acceptance of cross-functional teams – L2 Support, CXM, etc.
• Negative scenario mapping and handling all in place before any launch.
• Improved NPS and CSAT, Growth in Revenues & Adoption.
  
  
  

• Strong understanding of the banking industry with payments systems, processes, policies and regulations is preferred.
• Background in Product & Project Management is preferred.
• Must be strong in process analysis.
• Familiarity with Agile Method is a must.
• Strong negotiation, cross-functional management, analytical and presentation skills.
  
  
  

Please refer to job description.