We are seeking a dedicated and motivated Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, addressing inquiries, and ensuring a positive experience. This position requires a strong work ethic, excellent communication skills, and the ability to handle customer needs in a professional and efficient manner.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide information about products, services, and company policies.
• Resolve customer complaints or issues in a timely and professional manner.
• Process customer orders, returns, and exchanges.
• Document customer interactions and transactions accurately in the system.
• Collaborate with other departments to ensure customer satisfaction.
• Maintain a high level of product knowledge to assist customers effectively.
• Assist with any other duties related to customer service as assigned.

• High School Diploma or equivalent.
• 1 year of experience in Financial Services or related customer service field.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Friendly and approachable demeanor with a customer-first attitude.
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• Ability to work onsite with a flexible schedule.