Customer Service Representative/ Technical Support Representative

KMDC Employment Services

Urgent
HK$2.1-4.2K[Monthly]
On-site - Baguio<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Anniversary Gifts, Employee of the Month Award, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, HMO

  • Perks Benefits

    Annual Company Trip, Gym Membership, Sleeping Quarters

  • Professional Development

    Job Training

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Vacation Leave

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Description

  • Handle high volume inbound/outbound calls with professionalism and courtesy following Company guidelines.
  • Provide accurate information to customer inquiries, ensuring high levels of customer satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Resolve issues efficiently, escalating complex cases to management.
  • Meet personal/team qualitative and quantitative targets within our BPO & Call Center industry standards.

Requirements

  • Must be 18 - 50 yrs. old
  • JHS & HS grad.(Old curriculum) Must have at least 6mos. Call center experience
  • College Graduate (No exp. needed)
  • Skills and Competencies: Effective communication, basic computer proficiency, and customer service orientation.
  • Responsibilities and Duties: Answering calls, addressing customer inquiries, and providing solutions to issues.
  • Qualities and Traits: Patience, empathy, ability to work under pressure, and attentiveness to customer needs.


English LanguageCustomer Service
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Kristen Marie Dela Cruz

RecruiterKMDC Employment Services

Replied 4 minutes ago

Working Location

Concentrix. Baguio-AyalaLand Technohub, Building A, John Hay, Ordonio Dr, Baguio, Benguet, Philippines

Posted on 14 January 2025

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