About the Role

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. They employ a four pillars approach to risk and compliance management - Essential Services Management, Property Risk, Height Safety, and Emergency Management.

What you'll be working on

• Interpreting and validating client's needs
• Action an appropriate service response to resolve issues
• Accurate data capture / entry
• Effectively communicate with clients and contractors
• Ensure internal and external service standards are met
• Tracking and closure of outstanding jobs within agreed KPIs
• Participate in system and staff development

What were looking for

• Fresh graduates or with 2 years customer service experience
• Excellent verbal and written communication skills (phone and email)
• Proficiency in problem-solving
• Possesses excellent people skills
• Basic Knowledge with Microsoft Office Suite
• Experience in working in a customer service role is a plus.
• Accuracy and attention to detail is essential.
• Capacity to perform both individually and as a highly effective team member
• Able to prioritize, multitask, and efficiently manage time.

Job Type: Full-time, Graveyard shift (7 PM- 4 AM)