Job Title: Customer Service Representative

Location: Metro Manila

Job Type: Full Time

Reports To: Customer Service Manager

Job Summary:

We are looking for a dedicated and personable Customer Service Representative to join our team. The CSR will act as a liaison between the company and its customers, ensuring customer satisfaction through timely and professional communication. The ideal candidate has strong communication skills, a positive attitude, and a genuine desire to help others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints promptly and professionally.
• Provide information about products, services, and promotions.
• Process orders, forms, applications, and requests.
• Maintain accurate customer records using CRM or other software tools.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate unresolved issues to appropriate departments or supervisors.
• Meet or exceed daily performance metrics such as call handling time, satisfaction scores, etc.
• Stay up to date on product knowledge and company policies.

• High school diploma or equivalent (college degree preferred).
• Proven experience in a customer service role is an advantage.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in stressful situations.
• Proficient in using computers and customer service software.
• Strong problem-solving and organizational skills.
• Willingness to work in a team and take initiative.

Working Conditions:

• Office-based or hybrid setup, depending on company policy.
• May require evening, weekend, or holiday shifts.

Benefits (Optional):

• Competitive salary and performance bonuses
• Health insurance
• Paid time off
• Training and development opportunities
• Career growth path