Autokid Subic Trading Corporation Customer Service Representative

Customer Service Representative

Autokid Subic Trading Corporation

HK$2.1-2.8K[月薪]

现场办公 - 奎松市應屆畢業生/學生本科全職

福利待遇

法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
牙科保險, 健康保險, 健康維護組織
額外福利
免費餐, 健身房會員資格, 停車位
職業發展
工作培訓
休假和請假
生日假, 產假和陪產假, 育兒假, 病假, 單親假, 女性特殊假, 休假

簡介

Customer Support:
Answer customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
Assist customers with product information, service details, pricing, or technical support.
Provide clear, concise, and accurate information to resolve customer issues or concerns.
Issue Resolution:
Address and resolve customer complaints or concerns, ensuring customer satisfaction.
Escalate complex issues to supervisors or specialized departments when necessary.
Follow up with customers to ensure the issue is fully resolved and to gather feedback.
Order Processing & Account Management:
Process orders, returns, and exchanges efficiently.
Update customer account information (e.g., contact details, preferences, payment information) in the CRM system.
Track order status and provide updates to customers as needed.
Documentation & Reporting:
Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.
Report recurring issues or trends to management to help improve products, services, or processes.
Prepare reports related to customer feedback, common issues, and service performance.
Cross-Selling and Upselling:
Promote additional products or services that may benefit the customer based on their needs and preferences.
Actively listen to customer needs to offer the right solutions.
Customer Education:
Educate customers about new products, services, or features.
Provide troubleshooting instructions or guidance on how to use products or services effectively.

職位要求

At least 1 year experience as Customer Service Representative ( Fresh Graduates are welcome to apply)
Good communication skills and pleasing personality/attitude
Graduate of any 4-year bachelor's degree

客戶服務人際溝通能力人際溝通能力