Field Service Engineer

Towa Semiconductor Equipment Phils Corp

HK$3.5-4.8K[月薪]
现场办公 - 拉古納1-3 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    醫療報銷

  • 健康保險

    健康保險, 人壽保險

  • 其他

    公司用車

  • 額外福利

    停車位

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簡介

Duties and Responsibilities:

  • Responds to customer complaints.
  • Evaluates and resolves problems of the Customer.
  • Installing equipment in accordance to the standard procedure of the company.
  • Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.
  • Offers customer training for the Specific model of machine.
  • Repairs, tests and maintains equipment that includes calibration and rehabilitation of machine parts.
  • Monitors performance of machine
  • Maintains product manuals.
  • Provides customers with regular reports and feedback on their service requests.
  • Develops and maintains relations with customers.
  • Reports common complaints of customers to top management in order to address the situation for future reference.
  • Makes recommendations to maintenance technicians, and offers feedback on product development, features and functions.
  • Generate project on maintenance engineering system and equipment capability to meet productivity and quality requirements.
  • Provided clear feedback to management for capturing improvement opportunities.
  • Educate customer representative about the product usage and maintenance.
  • Responsible on all mold tooling related issues of all TOWA PH customers with direct collaboration with TOWA HQ’s tooling team (drawing review, problem correction, design modification, upgrade, customer evaluation, etc.).
  • Responsible on all mold process related issues of all TOWA PH customers with direct collaboration with TOWA HQ.
  • Responsible on boosting TOWA PH’s sales on system and tooling parts by having direct coordination with customers thru actual machine assessments and repairs.
  • Responsible on helping Sales team on new projects/ PO specs details determination for machine system and tooling.
  • Responsible for doing regular FSE related activities such as set-up, overhauling, troubleshooting, preventive maintenance, etc. and make sure all activities are properly documented and reported.
  • Perform special tasks as assigned by his superiors.

職位要求

Qualifications:

  • Candidate must possess at least Bachelor's / College Degree in Engineering (Mechanical/ Electrical/ ECE) or equivalent
  • Open-minded and good team player
  • Has good communication skills (proficient in English verbally and in writing)
  • Ability to provide solutions to a variety of technical problems independently.
  • Has strong technical, analytical, and development skills.
  • Has an extensive knowledge on Semiconductor molding process.
  • Has an extensive knowledge on Mold tooling technology such as mold tool set-up,
  • Knowledgeable on various technologies such as mechanical, electrical, electronics, electromechanical, pneumatics, and PLC.
客戶服務good team player人際溝通能力
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Lemus Shienna Mae

HR and AdminTowa Semiconductor Equipment Phils Corp

今天回覆 1 次

工作地址

Towa Semiconductor Equipment Philippines Corporation. 121 E Science Ave, Laguna Technopark, Biñan, Laguna, Philippines

發布於 02 July 2025

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