The Role

The Associate Developer will work closely with the HRSD project team developers, technical lead, and business analyst to understand requirements and translate them into technical solutions. S/he is expected to work on the implementation of new applications and services for HRSD, as well as maintenance of existing ones. S/he will be greatly involved in the implementation and maintenance of ServiceNow applications. The developer will be reporting to the designated Project Manager and National Staff.

Responsibilities:

• Develop AskHR functionalities in ServiceNow platform based on agreed requirements/user stories which adheres to coding standards and ServiceNow best practices.   

  • Develop custom applications and modules on the ServiceNow platform as needed. 

  • Customize workflows, forms and scripts to meet business requirements. 

  • Integrate ServiceNow with other systems and third-party applications. 

  • Troubleshoot technical issues and platform bugs. 

• Assist in the design, testing, and documentation of the HR Service Desk project requirements for the AskHR ServiceNow modules, and integrations.

• Configure available ServiceNow resources that will align and support product roadmaps of ITD.

• Participate in code reviews and ensure adherence to coding standards and best practices.

• Ensure the Software Engineering Standards is updated and approved by reviewers prior to Change Advisory Board (CAB) presentation.

• Provide inputs and review High Level Solution Design Document (HLSD), and update based on reviewer recommendations.

• Provide inputs and review Solution Design Document (SDD) and update based on reviewer recommendations.

• Provide inputs and review Solution Deployment Plan (SDP).

• Review test data, and program/system tests including verification of its results, system documentation, inputs for user training and support.

• Provide Early Life Support (ELS) and monitor bugs and fixes made by the delivery teams.

• Provide expertise to HR Service Desk   requirements, identify bugs, defects and log incidents, and coordinate with appropriate teammates to ensure appropriate coverage for a coordinated approach to resolve issues.

• Participate in Scrum Planning meetings with the project delivery team and other key stakeholders.

• Work closely with other project developers and project managers to ensure team and organization standards are followed.

• Expected to work closely with business-facing technology teammates in ensuring that team output matches defined requirements.

Requirements  

• At least 2 years of experience in ServiceNow platform development focusing on Employee Center Portal  HRSD

• Experience in developing systems focusing on user experience

• Experience with Agile methodologies

• Experience in App Engine is a plus

• Knowledge in Customer Service Management module is a plus.

• Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:

  • work collaboratively within a team,

  • propose innovative solutions,

  • propose process improvement, and

  • proactively share knowledge with the project team

• Strong verbal and written communication skills, must be able to drive technical discussions if needed.  

• Must be familiar with diagraming and productivity tools such as  AzureDevops, Digivision, Visio, Miro  or other. 

Please refer to job description.