The Housekeepers reports directly to the Villa Manager and is responsible for the overall operations of the Housekeeping Team. The Housekeeper should ensure that the standards of cleanliness, hygiene and tidiness throughout all the villa rooms, public areas and villa exterior are achieved and in immaculate condition.

KEY RESPONSIBILITIES

1. General Housekeeping Operations

• Oversee cleanliness and organization of 7 guest rooms, reception, meeting, dinning rooms, and all public areas (e.g., lobby, hallways, pool, and outdoor spaces).
• Perform regular cleaning duties, including dusting, vacuuming, mopping, bed-making, and sanitizing bathrooms.
• Implement and maintain daily, weekly, and deep cleaning schedules.
• Ensure meeting room are prepared and reset promptly for events/meetings.

2. Guest Services

• Ensure rooms are guest-ready, meeting high standards for cleanliness and presentation.
• Respond promptly and professionally to guest requests and complaints.
• Provide timely turndown services and ensure linen/towel replacement as needed.

3. Inventory and Supplies Management

• Maintain par stock levels for cleaning supplies, toiletries, linens, and equipment.
• Monitor and report inventory usage; request replenishments as necessary.
• Ensure laundry operations (outsourced) are timely and accurate for linens and staff uniforms.

4. Maintenance and Inspections

• Conduct routine inspections of guest rooms, function rooms, and villa facilities.
• Report maintenance issues (e.g., plumbing, air conditioning, fixtures) to the Villa Manager promptly.
• Ensure preventive pest control measures are followed regularly.

5. Event and Function Support

• Assist in setting up function rooms for events, ensuring cleanliness, décor, and arrangements are up to standard.
• Coordinate post-event cleanup and ensure quick room turnover for the next use.

SKILLS AND CREATIVE ESSENTIALS

• Must have excellent presentation and communication skills (both verbal and written), and be extremely guest focused
• Must have attention to detail and have the ability to multi-task; follow up and leadership skills required.
• Physical mobility and stamina required, Ability to follow instruction, Professional attitude is required, Ability to work independently.
• Should be detail-oriented and required to spot safety hazards and items that need cleaning
• Should be able to initiate a positive impact and adapt to changes within the working schedule and flexible.
• Should perform various housekeeping duties, often changing from one task to another and still meeting deadlines and established timeframes.
• Should work independently and comfortably with little or no supervision early in the morning and late in the evening.
• They should possess a positive attitude to work with other hotel attendants and maintain good relationships.
• Should be trustworthy
• Must be knowledgeable in Microsoft Office and excel and can create detailed reports.

PERSONALITY AND TALENTS

• Resilient (“True Grit” mindset; the ability to hang in there, tough it out, persevere and recover from setback)
• Sense of curiosity (fascination with the job that makes us want to explore, learn and discover all we can about it)
• Social intelligence ( Meaningful connection to others, knowing when and how to negotiate, collaborate, and compromise are elements of social intelligence )
• Gratitude (An essential feeling of appreciation for what we have been given. Gratitude is central to a positive outlook)
• Kindness (kindness involves giving of one’s self — something that is a sacrifice of your time, your effort, your true consideration)
• Self-control (The ability to regulate one’s feelings and impulses; to recognize feelings and manage them, edit them, and not be run by them - realize that the current emotion, whether bad or good, is not in the best interest of the individual or group as a whole)
• Optimism (The ability to see the positive opportunity in situations)
• Maturity of judgement and behavior
• Meticulous and detail oriented

EDUCATION

Preferably a graduate of HRM or any related field in the industry.

LEARNED EXPERIENCE

At least 2 years’ experience in a 4- or 5-star Hotel of the same capacity.