RCReign International Manpower Agency Insurance Coordinator

RCReign International Manpower Agency

HK$4.8-6.2K[月薪]

现场办公 - 蒙廷盧帕1-3 年經驗專科全職

Inbound BPO set up
Receive, review, and process warranty claims from service and parts departments
Ensure all warranty submissions are complete, accurate, and submitted on time
Coordinate with mechanics/technicians for required diagnostic reports and photos
Interpret warranty policies of different car brands or suppliers and ensure compliance
Communicate with manufacturers or suppliers regarding claim status or disputes
Monitor warranty claim progress and follow up on approvals, rejections, or payments
Maintain organized records of all warranty documents, parts, and labor details
Reconcile warranty parts returns and submit them within deadlines
Provide customer assistance related to warranty terms, coverage, and status updates

Can work onsite
At least 6 months experience in BPO set up
At least 6 months to 1 year experience with the same Line of Business
Bachelor’s degree in Business Administration, Automotive Technology, or related field
At least 1–2 years of experience in automotive warranty processing or service coordination
Familiarity with warranty claim systems and manufacturer protocols
Good understanding of vehicle systems, parts, and technical terminology
Strong administrative, documentation, and organizational skills
High attention to detail and accuracy in record-keeping
Excellent communication and interpersonal skills
Proficient in MS Excel, Word, and dealership management software (if applicable)