• Conduct regular audits to track and manage IT hardware and software
• Engage with internal and external partners to provide updates, solutions and ensure compliance relating to all IT components
• Prepare audit reports for management and provide recommendations for improvement
• Identify and address discrepancies or issues in asset reporting or compliance
• Adhere to company policies, core values and procedures
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of implemented technologies
• Work closely with IT, finance, and Global resources departments to ensure accurate records of all assets
• Ensure proper tracking of assets from acquisition through decommissioning
• Provide generalized IT support as required
  
  

• A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.) - Graduate level students will be considered
• At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
• Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
• Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
• Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
• Excellent English communication skills, both written and verbal
• The ability to comprehend, capture and interpret basic information
• The ability to work in a fast paced and time sensitive environment
• Strong interpersonal and organizational skills, and customer-oriented
• Tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV’s, etc.)
• Ability to work a variety of shifts, including days, evenings, and holidays

Please refer to job description.