Moder Solutions is seeking an experienced ‘Communication and Soft Skills Trainer’ to join the Learning & Development team. The trainer will be responsible for designing and delivering comprehensive training programs aimed at enhancing communication, assertiveness, and customer interaction skills of analysts handling collections and customer service calls. The ideal candidate should possess expertise and experience in enabling analysts to drive successful and professional conversations through effective negotiation skills, conflict resolutions, and understand customer psychology.

• Develop and facilitate engaging training programs focused on effective communication, soft skills, and assertiveness for collections and customer service analysts.
• Utilize interactive training methods, including role-plays, simulations, and real-world case studies, to enhance learning retention.
• Provide individual coaching and constructive feedback to improve the trainee's confidence and performance.
• Work closely with the Business Unit, Quality, and Leadership teams to align training deliverables with business objectives.
• Assess training effectiveness through evaluations, call monitoring, and performance analytics.
• Stay updated with industry best practices and integrate them into training methodologies.
• Promote a culture of continuous learning within the organization.
• Focus on early intervention strategies to enhance collection training.

• Graduate in any discipline from a recognized university.
• At least 2 years of experience in training is a must, with a focus on communication and soft skills for collections and customer service.
• Strong knowledge of negotiation, objection handling, conflict resolution, customer engagement techniques, and persuasion skills
• Excellent verbal and written communication skills, with the ability to train professionals at different competency levels.
• Proven experience in coaching and mentoring teams for performance enhancement.
• Certification in Training, Communication, or Soft Skills (e.g., Train-the-Trainer, NLP, or similar) is highly desirable.
• Proficiency in using LMS platforms and training tools for content delivery and assessments.
• Strong analytical and problem-solving skills to customize training based on business needs.

Preferred Skills:

• Experience in customer engagement strategies and call handling best practices.
• Ability to develop customized training materials aligned with company goals.
• Knowledge of adult learning principles and behavioral coaching techniques.

We are also looking for Process Trainers to join us ASAP!

Benefits:

• Competitive Salary
• HMO with 1 free dependent
• Life Insurance
• Free Parking