Autokid Subic Trading Corporation Marketing Specialist

Marketing Specialist

Autokid Subic Trading Corporation

HK$2.8-3.5K[月薪]

现场办公 - 奎松市應屆畢業生/學生本科全職

福利待遇

法定福利
13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS
健康保險
牙科保險, 健康保險, 人壽保險, 健康維護組織
額外福利
免費餐, 健身房會員資格, 停車位
職業發展
工作培訓
休假和請假
生日假, 病假, 單親假

簡介

Customer Account Management:
Serve as the primary point of contact for assigned customers, addressing their needs and providing assistance as required.
Develop and maintain strong relationships with customers, ensuring their satisfaction and fostering loyalty.
Keep customers informed about product availability, special offers, financing options, and warranty information.
Maintain up-to-date customer information and records in the CRM system.
Order Processing and Documentation:
Assist customers with vehicle orders, including taking vehicle specifications, processing sales orders, and managing inventory requests.
Process all required documentation accurately and efficiently, including sales contracts, financing paperwork, and registration forms.
Collaborate with the finance department to facilitate credit applications and loan approvals.
Ensure timely delivery and proper preparation of vehicles for customers.
Sales Support:
Assist the sales team with providing customers with detailed information about vehicles, pricing, promotions, and available features.
Support in scheduling vehicle test drives, coordinating customer appointments, and following up on leads.
Provide customers with accurate information about financing options, trade-in values, and special promotions.
Customer Retention and Relationship Building:
Develop customer loyalty by staying in regular contact, offering maintenance reminders, service specials, and keeping customers informed about new products or services.
Conduct post-sale follow-ups to ensure that customers are satisfied with their vehicles and to identify any further needs or concerns.
Handle customer retention initiatives, ensuring clients return for services, upgrades, and new vehicle purchases.
Product Knowledge and Training:
Stay up-to-date on the latest vehicle models, features, technology, and pricing to effectively assist customers with product-related questions.
Continuously educate yourself on dealership promotions, policies, and financing options to provide accurate information to customers.
Attend training sessions to improve knowledge of automotive products and services.
Sales Reporting and Administration:
Maintain accurate records of customer interactions, sales data, and transactions within the CRM system.
Generate reports for management to analyze customer satisfaction, sales performance, and potential areas for improvement.
Support in tracking customer feedback and assisting in the improvement of overall processes.
Cross-Department Collaboration:
Collaborate with the service department to ensure that customer vehicles are serviced promptly and issues are addressed in a timely manner.
Work with parts and service teams to ensure inventory levels are adequate for customer demands.