We are seeking a skilled Microsoft 365 Support Engineer to provide technical support, administration, and optimization across the M365 suite. This role is key to ensuring service reliability, user satisfaction, and operational excellence in a modern digital workplace.

Key Responsibilities

Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Entra ID (formerly Azure AD)

Troubleshoot and resolve issues related to user access, mail flow, Teams calling, and data loss prevention

Manage license assignments, user provisioning, and group policies

Configure and support M365 security & compliance tools (e.g., DLP, MFA, Conditional Access, eDiscovery, Defender)

Collaborate with global IT teams to implement and enforce best practices

Maintain accurate documentation, knowledge base articles, and SOPs

Assist in M365 migrations, onboarding/offboarding, and tenant configurations

Work with Microsoft Support for escalated cases and service requests

Required Skills & Qualifications:

2–5 years of experience supporting Microsoft 365 environments

Strong technical knowledge of Exchange Online, Microsoft Teams, SharePoint, and OneDrive

Experience with Microsoft Intune, Entra ID, and Conditional Access policies

Working knowledge of PowerShell for automation and troubleshooting

Familiarity with Microsoft Defender for Office 365 and Compliance Center tools

Strong problem-solving and customer service skills

Experience using ServiceNow or other ticketing systems

Excellent verbal and written communication skills