FIS Network Analyst III

Network Analyst III

FIS

面議

现场办公 - 巴石3 - 5 年經驗本科全職

簡介

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Computer Science

Travel Percentage

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What Will You Be Doing

Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, and SD-WAN devices.
Implements and manages SD-WAN solutions using VMware VeloCloud SD-WAN.
Troubleshoots and resolves network issues related to SD-WAN deployments.
Collaborate with cross-functional teams to integrate SD-WAN solutions with existing network infrastructure and applications.
Provides technical support and guidance to team members on SD-WAN best practices.
Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
Monitors, responds, and provides resolution for all network problem and incident tickets.
Utilizing ServiceNow, documents status updates and problem resolutions.
Performs customer service duties and responds to customer requests as defined by management.
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
Prepares activity reports as requested by management.
Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
Maintains network services documentation related to work area.
Completes network change requests in accordance with service level agreements.
Maintains network lab and equipment inventory.

What You Bring

With experience in supporting WAN, LAN, WLAN networks
Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
Requires knowledge of basic office tools
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain effective working relationships
Flexibility, versatility, dependability

What We Offer You

Competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
Work for an organization that champions Inclusion and Diversity

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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