• Seller Onboarding Analyst provides dedicated support to new sellers during onboarding, guiding them through platform setup, policies, 3PL and payment integration.
• Proactively assists sellers, promptly addresses inquiries, and conducts onboarding sessions. Builds relationships and educates sellers on optimization.
• Manages and reviews product data submissions, ensuring adherence to guidelines and coordinating with internal teams.

Interpersonal Skills

• Exceptionally people-friendly, approachable, and empathetic, with a genuine desire to help others succeed.
• Proven ability to build rapport and establish positive working relationships with individuals from diverse backgrounds.
• Excellent customer service skills, with a strong focus on exceeding seller expectations.
• Ability to communicate effectively, both verbally and in writing, with clarity, tact, and professionalism.
• Demonstrated ability to actively listen to and understand the needs and concerns of others.
• Patience and the ability to remain calm and helpful in challenging situations.

Organizational Skills

• Highly organized and detail-oriented, with a strong ability to manage and prioritize multiple tasks simultaneously in a fast-paced environment.
• Excellent time management skills, with the ability to meet deadlines and follow through on commitments.
• Strong follow-up skills, ensuring that all seller inquiries and issues are addressed promptly and effectively.
• Ability to maintain accurate and organized records of seller interactions and onboarding progress.

Essential Skills:

• Problem-Solving: Strong analytical and problem-solving abilities, with the capacity to identify, troubleshoot, and resolve issues that sellers may encounter during the onboarding process. Ability to think critically and find creative solutions.
• Technical Aptitude: Comfortable navigating and utilizing various online platforms and tools, with a strong willingness and ability to learn new systems and technologies quickly. Basic understanding of web navigation and online account management.

• 2-3 years experience in e-commerce, online retail, or a similar customer-facing role within a technology-driven environment.
• Prior experience with seller onboarding processes or account management within an online marketplace.
• Experience in creating training materials or documentation for online platforms.
• Multilingualism: Fluency in additional languages relevant to target markets.

Key Attributes:

• Results-Oriented: A strong focus on achieving results and exceeding expectations.
• Adaptable: The ability to adapt to changing market conditions, customer needs, and business priorities.
• Resilient: The ability to bounce back from setbacks and maintain a positive attitude in the face of challenges.
• Team Player: A collaborative and supportive team player who works well with others to achieve common goals.
• Ethical: A commitment to upholding the highest standards of professionalism, integrity, and ethical conduct.