• Serve as the primary contact for client inquiries, policy adjustments, claims support, and renewals, ensuring excellent service and client satisfaction.
• Assist in preparing, reviewing, and processing insurance documentation, including renewals, endorsements, and new business.
• Support the clients throughout the claims process by coordinating with claims officers, gathering necessary documentation, and providing timely updates.
• Conduct research and assist in negotiating with insurers to secure competitive pricing and favorable policy terms.
• Maintain accurate records and ensure compliance with regulatory requirements and company policies.
• Assist in the preparation of proposals and presentations for new business opportunities, contributing to client retention and growth
  
  
  

• Minimum Diploma / Degree in any field.
• At least 5-7 years of working experience in the insurance brokerage field, preferably supporting retail and domestic insurance.
• MUST have Tier 2 Insurance qualifications or willingness to attain.
• Experience using WinBEAT / Insight / Sunrise would be an added advantage; however, experience using other Insurance Broking systems is acceptable.
• Excellent communication and customer service skills with the ability to liaise effectively with clients, brokers and underwriters.
  
  
  

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.
  
  
  

Please refer to job description.