• Problem Resolution~Interface with internal clients, vendors, managers, IT, and Product Development teams to resolve issues
• Analysis and Documentation~Analyze problems, document resolutions, communicate outcomes, and conduct follow-ups. Escalate issues to appropriate teams when necessary
• Policy Documentation~Assist in documenting current policies and procedures
• Cross-Functional Representation~Represent the team on cross-functional teams for production, support, and development activities
• Specialty Production Processing~Perform specialized production processing tasks
• Solution Delivery~Interact with internal departments to deliver effective solutions
• Data Interpretation~Interpret and present data and conclusions to management as needed
• Methodology Improvement~Enhance methodologies used in job functions
• Additional Duties~Perform other related duties as assigned
  
  

• Shift Flexibility~Willingness to work night shifts and shift schedules as needed
• Client Interaction~Confidence in interacting with clients as a Level 2 support, with excellent communication skills
• Technical Support Experience~Solid experience in Technical Support (Service Desk), particularly in supporting banking issues related to Digital Banking and Mobile Banking
• Troubleshooting Skills~Intermediate technical troubleshooting skills, especially in browser and mobile phone troubleshooting
• Application Development Knowledge~Understanding of basic principles, processes, phases, and roles of application development methodologies
• Product Knowledge~Demonstrated knowledge of company products and services
• Analytical Skills~Excellent analytical, problem-solving, and time management skills
• Task Management~Ability to successfully manage multiple concurrent tasks
• Communication Skills~Excellent verbal and written communication skills for technical and non-technical audiences at various organizational levels (executive, management, individual contributors)
• Team Environment~Ability to thrive in a fast-paced, high-stress team environment
• Independence~Ability to work independently with intuitive prioritization of assignments
• Dependability~Must be dependable and able to meet and fulfill obligations
• Customer Service~Excellent customer service skills that build high levels of satisfaction for internal and external customers
• Knowledge Sharing~Willingly share relevant technical and industry knowledge and expertise with other resources
• Flexibility~Highly flexible and adaptable to changing priorities
• Attention to Detail~Extremely detail-oriented and thorough in completing tasks
• Responsibility~Willingness to take on responsibilities and challenges
  
  

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits
  
  

Please refer to job description.