JOB SUMMARY:

This role will involve providing world-class customer service and technical support for our vector database and all client's products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including proficiency in one or more programming languages, familiarity with fundamental search and AI concepts, and a background in working with cloud providers

JOB RESPONSIBILITIES:

• Provide technical support to customers, including troubleshooting complex technical issues

• Manage and resolve customer inquiries in a timely and effective manner

• Identify areas of improvement for customer experience

• Ideate and implement strategies for improving and scaling support processes

• Build tools and automation to optimize our workflows

• Enhance our product literature by creating knowledge articles and improving our documentation.

JOB QUALIFICATIONS:

• Bachelor’s degree (or equivalent experience) in computer science or a related field

• Excellent written and verbal communication skills

• Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)

• Experience with cloud providers (AWS, Azure, GCP)

• Familiarity with concepts such as embeddings, similarity search, and RAG

• Strong customer service and problem-solving skills

• Ability to work independently in a fast-paced, team environment

• Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations

Please refer to job description.