Technical Support Representative

Sequential Tech

HK$2.8-3.5K[月薪]
现场办公 - 巴石<1 年經驗學歷不限全職
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職位描述

簡介

  • 24x7 coverage.
  • Work in office (WFH for BCP scenarios).
  • Help establish documentation on the processes for Incident L1 Support and Problem Management
  • Responsible for production application support (incident/problem management, system monitoring, batch management)
  • Monitor ticket queue, investigate, and resolve.
  • Manage incident tickets to ensure completed within SLA.
  • Manage alerts from application monitoring tool.
  • Coordinates with relevant teams (internal technology groups / external vendors) for timely resolution of incident tickets.
  • Participate in high severity issues and root-cause analysis.
  • Provide capacity/capability training to identify resources within the instructional materials shared.
  • Performs other related Tasks which may be assigned from time to time.
  • Ensure applications remain available for use and batch completed in time.


職位要求

  • Knowledge on ITIL/ITSM (Incident/Problem/Knowledge) process
  • Familiarity with UNIX and/or AWS (S3/EC2) services
  • Basic knowledge on Database/SQL skills using Workbench / Postgres / DBeaver
  • Experience in App/Server Monitoring using Dynatrace or similar tools
  • Strong written/verbal communication skills
  • Batch / ETL Management (good to have)
Technical Support Exp
Preview

Petero Rachelle

HR SupervisorSequential Tech

回應率高

工作地址

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

發布於 14 May 2025

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Sequential Tech

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101-500 人

BPO 和呼叫中心

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