Daily Task

- Manage incidents in the ticketing system.

Support and Maintenance:

- Provide technical support for WIFI, applications, internet services, UPS, printers, gaming terminals, and CCTV.

IT Service Desk Management:

- Escalate issues to relevant teams and follow up on resolutions.

Asset and Account Management:

-Maintain IT asset records, including tagging, storage, and tracking.

Reporting and Compliance:

- Generate IT service desk reports and endorsements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or similar are highly desirable.
• Minimum of 3-5 years of experience in technical support, IT helpdesk, or a similar role.
• Proven experience in troubleshooting hardware, software, and network issues.
• Experience with remote desktop applications and helpdesk software.