Job Summary:

Prepares, documents and disburses payroll checks, payroll taxes and employee benefit payments. Evaluates current systems, and recommends and develops operating efficiency improvements. Monitors and ensures proper documentation of employee benefit payments. Prepares reports illustrating payroll expenditures, including such items as tax payments and benefit plan disbursements. Developing professional role with working knowledge in own discipline. Solves a range of routine problems. Demonstrates some proficiency with concepts and processes. Analyses possible solutions using standard procedures. Receives a moderate level of guidance and direction from more senior level roles.

Job Accountabilities:

• Works closely with the Payroll team to ensure effective delivery of services to client

• Ensures all inquiries (either internal or external stakeholders) are processed/answered through different channels (email, phones or case management system) in accordance with agreed procedure, company policy and legislative requirements

• Analyses and solves client’s questions, problems and / or requests efficiently and effectively

• Responds to complex HR and labour legislation questions

• Ensures all inquiries are processed in accordance with agreed procedure, company policy and legislative requirements

• Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services

• Executes all related payroll processing and controls (Personnel Admin, Time data, Payroll, Inbound & Outbound interfaces) in accordance with the client’s standard operating procedures. 

• May assist with providing info for reports to HR vendor management services, client HR administration, and client managers.

• Participate with management of change requests/problems analysis and testing

• Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.

• Take ownership for production and distribution payslips, reports, interfaces and statutory information as required.

• Validate master data, time data, data input and Payroll before payroll closing

• Initiate and execute HR System related validations and consistency checks where they impact on payroll results

• Run payroll (on and off cycle) and produce all outputs

• Performs pre/post audits of hours transferred to the payroll system

• Perform payroll reconciliations and BACS submission

• Manage 3rd party payments

• Perform backup role for colleagues during absences

• Produce and maintain documentation for Payroll Operating Procedure manuals, Payroll Work Instructions and Business Rules in relation to the payroll services delivered

• Contributes actively and regularly with ideas to continuous improvement of services and operations, and upon request participates in process and service improvement projects

• Proactively initiates process improvements and closes knowledge gaps within assigned teams to improve performance

Job Qualifications:

• Bachelor's degree holder

• Minimum 3 years of end-to-end payroll experience, preferably in BPO/Shared Services set-up

• Has at least 3 years of US Payroll experience

• Has in depth understanding of financial accounting, payroll tax systems and softwares

• Has end-to-end payroll processing experience

• Proficient with MS tools especially MS Excel

• Amenable to work in night/graveyard shift

• Familiarity with Dayforce and Workday is a plus

• Knowledge or experience with any Payroll System and Ticketing tool/system is a plus

Why join us?

• Competitive salary with annual increase and incentive

• Career Development Programs

• 24 Paid Time-offs annually, 30 Paid Time-offs in the 5th year

• Comprehensive HMO for you and up to 4 Dependents

• Day 1 Life and Accident Insurance

• Flexible Retirement Plan

• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done virtually.

Please refer to job description.