The Client Success Manager is responsible for overseeing a specific team or group of individuals to ensure the successful completion of tasks, projects, or goals. The primary goal of a Client Success Manager is to build strong, long-term relationships with clients by understanding their needs, addressing their concerns, and helping them achieve their desired outcomes.

Responsibilities:

Leadership and Team Management

• - Team Monitoring Activities
• - Team Development
• - Team Management

Client Management

• - Daily Client Management
• - Onboarding of New Clients
• - Business Review Every Quarter (QBR)
• - Handling Escalations and Problem Resolutions
• - Weekly/Bi-weekly Client Meetings
• - Training with Clients and VAs

Reporting

• - Monthly Business Review
• - Quarterly Business Review
• - End Of Week

Qualifications:

• With at least 2 years of Experience in a BPO Industry as a Team Lead/Supervisor
• Client Facing Experience is a must
• B2B experience preferred but not required
• Insurance or general VA management experience is a plus.
• Knows how to formulate/navigate google sheet/excel, PowerPoint/slides
• Has excellent production, planning, negotiation and problem solving skills.
• Excellent leadership skills with the ability to manage others successfully to achieve outcomes.
• Ability to communicate and manage projects effectively in a matrixed work environment.
• Demonstrates creativity in process management and problem resolution.
• Ability to present self to clients, vendors/suppliers confidently and professionally.
• Excellent communication skills
• Strong record of achievement in the current position.
• Solid analytical skills.
• Results-oriented; solid work ethics.

Please refer to job description.