The Account Manager is responsible for overseeing staff endorsement, deployment, managing client relations, and ensuring smooth operations at client establishment/s. This role requires a proactive approach in handling concerns, addressing issues, and executing administrative tasks to maintain business continuity and growth.

Key Responsibilities:

Staff Coordination & Deployment

• Facilitates requisition, endorsement, and deployment of personnel to client establishment/s.
• Ensure staffing levels meet client requirements and business objectives.

Client & Staff Issue Resolution

• Serves as primary point of contact for both client and staff concerns.
• Implements timely and decisive solutions, including disciplinary action when necessary, to maintain service quality and workforce efficiency.

Timekeeping & Payroll Support

• Collects and verifies daily time records of deployed staff.
• Submits payroll-related documents to accounting within designated cut-off periods.

Billing & Collection Management

• Routes service billing documents to clients in accordance with agreed timelines.
• Ensures timely collection of payments to support a consistent cash flow.

Client Relationship Management

• Establishes and nurtures strong client relationships to drive business renewal and growth.
• Identifies opportunities to expand services and enhance client engagement.

Other Duties

• Performs additional tasks related to the above responsibilities, as assigned by management.
• Continuously seeks operational improvements for efficiency and effectiveness.

Ideal Job Experience

• Minimum: 3-5 years of experience in client relations, staffing coordination, or account management in operations or business services.
• Industry Background: Preferably from staffing services, manpower solutions, operations management, or corporate client servicing.