We’re Hiring: AU Bookkeeping Manager!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an AU Bookkeeping Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: AU Bookkeeping Manager

Work Arrangement: Work From Home

Location: Philippines- Makati/ Angeles (Pampanga)

Schedule: Morning Shift

Key Responsibilities:

Workflow Management

• Manage allocation of Bookkeeping and Payroll workflows across your Experts, balancing capacity, skill, and deadlines

• Monitor daily workflows and ensure every step meets its SLA

• Identify at-risk tasks early; re-allocate or escalate to keep work on track

• Communicate ad-hoc workflow changes and scope shifts to Experts

Quality Ownership

• Own the quality of all bookkeeping and payroll work produced by Experts

• Review key workflow milestones such as accounts payable, end of month, BAS and IAS

• Track error rates, run root-cause analysis, and feed insights to Product & Quality teams

Technical Support & Escalations

• Act as first point of contact for Expert questions on bookkeeping, payroll, or platform nuances

• Support Business Performance Partners (BPPs) with complex, customer-facing technical issues—join calls when needed

People Leadership

• Lead, coach, and develop a team of Bookkeeper and payroll Experts

• Run regular 1:1s, feedback loops, and performance reviews

• Build clear career pathways and foster a customer-centric mindset

• Manage Expert performance; address under-performance promptly

Documentation & Process Governance

• Ensure Experts keep customer documentation, manuals, and process notes current

• Champion consistent process adherence and version control across the team

Qualification and requirements:

Operational Finance or Public Practice Experience

• 2+ years leading teams that deliver day-to-day accounting processes (AP/AR, reconciliations, payroll, month-end) — whether inside a finance function or in an outsourced bookkeeping/BPO or public-practice firm serving multiple clients.

• Hands-on mastery of bookkeeping mechanics, payroll compliance, and the controls that keep a back office humming.

• BAS or Tax Agent, or close to obtaining.

Bookkeeping-team leadership

• Proven ability to recruit, coach, and motivate bookkeepers in an outsourced or firm environment, driving SLA adherence and quality targets.

• Comfortable running performance reviews, setting clear expectations, and having direct, empathetic conversations when standards slip.

Cloud accounting native

• Deep experience with Xero and QuickBooks Online, plus supporting apps such as Dext, Bill.com, Gusto, and Stripe.

• Capable of rolling up sleeves to investigate issues or unblock workflows.

Process-improvement mindset

• Track record of tightening SLAs, automating manual steps, and standardising documentation and customer manuals.

• Data-literate: you live in dashboards, spot trends early, and translate insights into action.

expectations, and having direct, empathetic conversations when standards slip.

Cloud accounting native

• Deep experience with Xero and QuickBooks Online, plus supporting apps such as Dext, Bill.com, Gusto, and Stripe.

• Capable of rolling up sleeves to investigate issues or unblock workflows.

Process-improvement mindset

• Track record of tightening SLAs, automating manual steps, and standardising documentation and customer manuals.

• Data-literate: you live in dashboards, spot trends early, and translate insights into action.

Customer-facing confidence

• Able to step into complex technical discussions with customers (or their auditors) and translate accounting jargon into plain English.

• Experience partnering with commercial and operational stakeholders to solve pain points