Customer Experience Team Lead
Gladex Travel and Tours Corp.
職位描述
福利待遇
員工表彰與獎勵
年度考核, 獎勵機制
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康維護組織
其他
企業社交活動
額外福利
年度公司旅行
職業發展
工作培訓, 職業發展
休假和請假
病假, 休假
- Provide exceptional post-purchase support to customers.
- Resolve product inquiries and complaints promptly.
- Maintain accurate records of customer interactions.
- Assist customers with returns and exchanges.
- Collaborate with other departments to enhance customer satisfaction.
- Meet individual and team performance targets.
- Stay updated on product knowledge and company policies.
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
- Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
- Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
- Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
Gladex Travel and Tours Corp.
HR and Admin ManagerGladex Travel and Tours Corp.
活躍於三天內
工作地址
Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines
發布於 14 March 2025
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