Customer Experience Team Lead

Gladex Travel and Tours Corp.

HK$2.8-3.5K[月薪]
现场办公 - 馬尼拉<1 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    年度考核, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 其他

    企業社交活動

  • 額外福利

    年度公司旅行

  • 職業發展

    工作培訓, 職業發展

  • 休假和請假

    病假, 休假

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簡介

  • Provide exceptional post-purchase support to customers.
  • Resolve product inquiries and complaints promptly.
  • Maintain accurate records of customer interactions.
  • Assist customers with returns and exchanges.
  • Collaborate with other departments to enhance customer satisfaction.
  • Meet individual and team performance targets.
  • Stay updated on product knowledge and company policies.

職位要求

  • Educational Qualifications: Bachelor's degree in a relevant field.
  • Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
  • Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
  • Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
  • Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
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Regino Rollen

HR and Admin ManagerGladex Travel and Tours Corp.

活躍於三天內

工作地址

Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines

發布於 14 March 2025

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Gladex Travel and Tours Corp.

未融資

101-500 人

酒店與旅遊業

查看熱招工作

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